The Role of Conversational AI in Enhancing Customer Support Functions
The customer experience is the lynchpin for the success of any digital offering. In the era of competitiveness, businesses are vying with each other to get a bigger pie of customers and revenues. However, given the heightened customer expectations for quality software products and services, brands are under pressure to perform. They need to create personalized customer experiences and elevate interactions using technologies such as conversational AI. For the past few years, the customer support function has been disrupted by conversational AI solutions. It is believed that AI services for customer interactions will reach $15 billion in revenue by 2024. Also, around 20% of customer interactions are expected to be handled by conversational AI bots by 2022. Enterprises can utilize artificial intelligence services in the form of bots to provide personalized engagements, respond promptly to customer queries, and drive higher operational efficiency. In this blog, we look at the benefit...