Software Testing

Robotic Process Automation, or RPA, as a technology can help businesses derive a range of benefits and drive digital transformation. These include improving customer experience, reducing operational costs, optimizing processes, and achieving ROI, among others. The reach of RPA services is expanding across business domains, with businesses expected to invest around $2.4 billion in 2022 (Source: i-scoop). The growth of RPA has led businesses to transform their processes and operate more efficiently. The changing online landscape is driven by the convergence of three trends: digital transformation, RPA, and new business models. RPA implementation can drive digital transformation by improving the user experience. It does so by improving efficiency through automation and offering access to real-time data. How to achieve digital transformation using RPA solutions Businesses are well aware of the possibilities of implementing RPA solutions in the SDLA. The possibilities include lowering ope...

  The multiplicity of digital channels has given opportunities for businesses to engage with their customers and provide them with a better omnichannel experience. However, this can have its share of challenges as well. Statistically speaking, around 71% of customers seek consistent performance of applications across channels, but only 29% of them get it. Today, customers look for a personalized experience across digital channels and do not hesitate to leave for better alternatives.   Customer experience has become the differentiator for businesses to remain competitive given that it is not always possible to determine the quality of offerings across companies based on products and services and pricing alone. Customers, irrespective of the touchpoints, expect the delivery of quality services, swiftly and consistently, including the response to their queries on the first contact. According to SQM research, there is a 15 percent drop in customer satisfaction when their queries...

  The digitalization of economies is causing a churn as enterprises embrace new technologies and paradigms to bring about market differentiation for the end customers. The need for quality assurance for every component of the digital ecosystem has become important, with customer experience becoming the ultimate milestone to be achieved. This brings into the equation enterprise test automation services to implement test automation and validate the quality of applications under testing. However, in doing so, enterprises ought to select the right automation framework and automate the right processes. Read further to know what should be automated, how to automate, and the challenges testers are likely to face in their pursuit.   What should enterprises automate for testing? Any enterprise process automation process covers the following aspects: l   Features, components, or modules of applications or websites that are critical for business and need continuous monitori...